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The talk: In 2019, eHealth NSW established the Design division as part of Clinical Engagement and Patient Safety. This unit provides Human Centred Design, Health Informatics, and Human Factors services to eHealth projects to ensure delivered solutions are useful, usable and used. This seminar will talk about approaches and services provided by the unit to support the design of eHealth NSW projects, with case studies.

Bio: Thom Loveday is the Director of Design at eHealth NSW. In this role, he has established a range of design services to ensure digital health products are useful, usable, and used. Thom has more than a decade of experience in human factors and usability in safety critical domains. Thom was awarded his PhD in 2013 from Macquarie University, where he researched expert decision making in high-risk high-consequence environments. In 2014, he established the Clinical Human Factors program with the Clinical Excellence Commission, the first of its kind in Australia. In 2018 he prepared the Human Factors Integration Plan for WestConnex Stage 3A.